If you don't know your password anymore or if you want to reset it, follow these steps:
Go to onyxone.com.
Once you're on the login page, you can click on 'Lost Password?' and afterwards choose to reset your password by the phone number or email address you had registered in Onyx One.
You will receive new login details.
Log in to Onyx One with these new login details.
⚠️ If you did not register a phone number or email address in Onyx One, please ask your Onyx One administrator to reset your password. Here they can find more information on how to do this.
ⓘ If you do not receive an email in your mailbox, please also check your spam folder. Also always make sure that the email address [email protected] is recognised as a safe sender in your mailbox.
Additionaly, check with your company's administrator to ensure that you are using the correct email address linked to your Onyx One account when resetting your password, and double-check that there are no typos.
